Town of Firestone
Your Water. Your Questions.
Our Commitment to Transparency.
As a public utility, we understand that transparency and accountability aren’t optional—they’re expected. We’re committed to open communication and hold ourselves to the highest standards. This page is dedicated to keeping the public informed about conversations with the Town of Firestone and how we’re working to bring clarity to the misunderstanding regarding how the rate structure and billing from the Central Weld County Water District are applied.
What's Going On?
The Town of Firestone currently has an outstanding balance that is owed to CWCWD. The Town appears to have a misunderstanding regarding how the rate structure and billing are applied, despite the fact that the Town has been making payments under the terms without issue for more than 15 years and has been billing its residents accordingly. The rate structure used for billing the Town was adopted by the CWCWD Board of Directors in the board meeting on Sept. 17, 2009, taking effect on Jan. 1, 2010. The Town was notified of this modification via a letter dated Sept. 30, 2009, and once again, has been making payments under the terms since then. We are working to provide clarity and are actively evaluating the next steps so the Town can bring its account current.
Notice to the residents of Firestone: You may notice lower water pressure in your home or business. In accordance with our Agreement with the Town of Firestone, CWCWD has adjusted the system’s PSI (pounds per square inch) to a lower - but still safe and serviceable - level. The District is required to maintain a minimum water pressure of 40 PSI – this is a unit of pressure used to measure how much force the water is exerting on the walls of the pipes. We are currently exceeding this requirement for the Town to fulfill our contractual obligation and ensure adequate support for fire protection and other emergency needs. Reducing water pressure helps the district with infrastructure protection and demand control – both of which have an impact on costs. If you have questions or concerns, we encourage residents to attend the Town of Firestone Board of Trustees meetings to get information and share your voice during public comment.
We've compiled resources to help you better understand the issue:
In light of recent public statements from the Town of Firestone that misinterpret key facts surrounding this ongoing billing matter, the following information is intended to clarify the record by outlining inaccuracies side-by-side with verified, documented facts. It is both misleading and harmful for the Town to make assumptions or issue inaccurate statements that create unnecessary concern in the community. It is important to know that the Town has been making payments to the District under the current billing structure for more than 15 years without issue --until recently. We remain committed to transparency and the truth in our communications and aim to navigate this in a calm, professional and respectful way. We hope this helps lead us to a resolution quickly.
The rate calculator will be downloaded to your computer as a Microsoft Excel file. It is typically saved in the downloads folder by default.
We're Here To Serve You
Water is one of our community’s most essential resources. We take our responsibility seriously—and that includes keeping you informed.
Thank you for your continued trust in the CWCWD.
It is our mission to provide exceptional quality water delivered with integrity and dependability to farms and families; now and in the future for your tomorrow.
Questions?
We want to hear from you.
- Email us with any questions you might have.
- We also encourage you to contact your mayor and board of trustees.
Frequently Asked Questions
The Town of Firestone appears to have a misunderstanding regarding how the rate structure and billing from CWCWD are applied, despite the fact that the Town has been making payments under the terms without issue for more than 15 years. We are actively seeking clarity by providing documentation and information to the town manager.
We are unsure why this is an issue at this time, we have provided the proper documentation to the Town of Firestone to help clarify the rate structure and billing.
We understand it’s hard to know what’s true and recognize that conflicting information creates frustration and uncertainty. That’s why we’re committed to open, fact-based communication. Our goal is to clear up the confusion by providing accurate, consistent updates from trusted sources. We’re committed to transparency and we’ll continue sharing what we know in plain language. You’ll continue to hear from us with updates, context and answers. We encourage you to attend any of our upcoming Board of Directors meetings as well as the Town of Firestone Board of Trustees meetings to get information and share your voice during public comment.
To be clear, the Town of Firestone has paid a portion of its water bill. However, it has not been paid in full. We are working to bring their account current to avoid further escalations of actions to bring the Town into compliance. We recognize that many residents have fulfilled their obligations—and we’re advocating for fairness on your behalf and to continue to support operations and provide service.
We’re doing everything we can to resolve this dispute without impacting rates. At this time, no decisions have been made about any changes to rates. Our priority is to protect ratepayers from unnecessary burdens while resolving the issue responsibly.
We’re committed to clear, accurate billing and responsible stewardship of every dollar. For Town of Firestone residents, we encourage you to review the resources above which explain the charges directly related to CWCWD. If you have additional questions, please contact us at info@cwcwd.com.
CWCWD has provided water in some capacity to the Town of Firestone since 1968. The Town’s primary water supply comes from the Colorado-Big Thompson (C-BT) and Windy Gap projects. This water is delivered to the Carter Lake Filter Plant for treatment by CWCWD before being supplied to Firestone residents. The Town is considered a wholesale customer and is billed based on a structure that includes a base rate of $10.85, which includes the Town receiving a credit of 2,000 gallons per 5/8” tap equivalent. This is offered at wholesale pricing, which is 40% of the District’s retail base rate. In addition, the Town is billed for volume usage which is based on tiers of water consumption. The District’s monthly bill structure consists of a base charge plus a tiered structure based on actual consumption, similar to the Town.
This is an option under our current Agreement. However, discontinuation of service is not preferred by the District. Our focus right now is to have the Town bring its account current to avoid further escalation and disruption of service for the community.
We hope for this billing matter with the Town of Firestone to be resolved immediately but it will depend on the Town’s action to bring their account current.
The CWCWD is required to maintain a minimum water pressure of 40 pounds per square inch (PSI) for the Town of Firestone – this is a unit of pressure used to measure how much force the water is exerting on the walls of the pipes. The District is currently exceeding this requirement.
No, there is no threat to emergency or fire response services. For the Town of Firestone, we currently exceed the contractual required minimum water pressure of 40 pounds per square inch (PSI), ensuring adequate support for fire protection and other emergency needs.
Continue to visit this page for updates.